Question 1

What is Geuza?

Accepted Answer

Geuza is a Rwandan social enterprise that designs and manufactures affordable assistive devices from recycled electronic waste. The name "Geuza" is a Swahili word meaning "to transform" — reflecting our mission to transform discarded materials into life-changing tools for people with disabilities.

Question 2

Where is Geuza based?

Accepted Answer

Geuza is headquartered in Kigali, Rwanda, and operates across Africa. We work with communities, NGOs, governments, and healthcare providers throughout the continent to deliver assistive technology where it is needed most.

Question 3

What is Geuza's mission?

Accepted Answer

Our mission is to make assistive technology accessible and affordable for every person who needs it across Africa, using sustainable production methods that give new life to recycled e-waste.

Question 4

What types of assistive devices does Geuza make?

Accepted Answer

We manufacture a wide range of assistive devices including wheelchairs, crutches, prosthetic limbs, hearing aids, walking aids, vision aids, knee braces, back support devices, and grabber tools — all designed to support independence and mobility for people with various disabilities.

Question 5

Are the devices made from recycled materials safe?

Accepted Answer

Absolutely. Every device goes through rigorous quality checks and safety testing before it reaches a user. Recycled components are carefully selected, cleaned, and processed to meet safety standards.

Question 6

Can devices be customised for individual needs?

Accepted Answer

Yes. Many of our devices can be adapted to suit specific measurements, conditions, or preferences. When placing an order, you can include details about any special requirements, and our team will follow up with you.

Question 7

How do I place an order?

Accepted Answer

Browse our product catalogue on the Shop page, select the device you need, and submit an order request. Our team reviews every order and contacts you to confirm details, answer questions, and arrange delivery or collection.

Question 8

What payment methods do you accept?

Accepted Answer

We accept mobile money (MTN Mobile Money and Airtel Money), bank transfers, and cash on delivery within Kigali. For institutional orders, we can issue invoices and accept purchase orders. Contact us at info@geuza.africa for institutional pricing.

Question 9

How long does delivery take?

Accepted Answer

Within Kigali, delivery typically takes 2 to 5 business days. For orders to other provinces in Rwanda, allow 5 to 10 business days. International orders to other African countries are handled on a case-by-case basis.

Question 10

Do you ship outside Rwanda?

Accepted Answer

We currently fulfil bulk and institutional orders outside Rwanda through NGO and government partnerships. If you are an organisation looking to procure devices for distribution in another country, please reach out via our contact form.

Question 11

How does donating work?

Accepted Answer

Submitting a donation on our Donate page registers your intent to give. Our team will contact you to walk you through the next steps, confirm the amount, and arrange the transfer.

Question 12

Can I specify which device my donation supports?

Accepted Answer

Yes. During the follow-up conversation with our team you can indicate a preference — for example, directing your gift toward hearing aids or prosthetics for a specific region.

Question 13

What warranty do devices come with?

Accepted Answer

All Geuza devices come with a 12-month warranty covering manufacturing defects. Wear-and-tear components such as wheels and straps are covered for 6 months.

Question 14

How do I contact Geuza for support?

Accepted Answer

You can reach us through the Contact section on our website, by email at info@geuza.africa, or by phone at +250-796-084-144. Our support team is available Monday to Friday, 8 am to 5 pm (CAT).

Question 15

Can organisations partner with Geuza?

Accepted Answer

Yes — we actively partner with NGOs, government health agencies, hospitals, schools, and corporate sponsors. Partnerships can take the form of bulk procurement, co-funded distribution programmes, employee volunteering, or financial sponsorship.

Frequently Asked Questions

About Geuza

Products and Devices

Ordering

Donations

Support and Partnerships

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